Refund Policy

Overview

This Refund Policy applies to purchases of NEON Dance subscriptions and generation credits made through our authorized payment provider, Waffo. It supplements our Terms of Service and does not limit rights that cannot be waived under applicable law.

Canceling a Subscription

You may cancel a subscription at any time from Workspace → Billing or through the customer portal linked in your payment receipt. A scheduled cancellation prevents the next renewal. Unless we state otherwise at checkout, you may continue using the plan through the end of the paid billing period.

Canceling a subscription does not automatically refund the current billing period.

Requesting a Refund

Email support@lunalisa.art within 14 calendar days of the charge. Include the email address used at checkout, the order or transaction ID from your receipt, the charge date, and a short explanation. Do not send payment-card details.

We aim to acknowledge and resolve refund requests within 3 business days.

Eligible Requests

We may approve a full or partial refund when:

• Applicable law requires it.
• The same purchase was charged more than once.
• A charge was unauthorized and can be verified.
• A material service failure prevented delivery and we could not restore the service within a reasonable time.
• Other exceptional circumstances make a refund fair and appropriate.

Generally Ineligible Requests

Except where applicable law requires otherwise, refunds are generally not available for:

• Credits that have already been consumed or video or image generation services already performed.
• A change of mind after substantial use of the service.
• Results that are technically delivered but do not match a subjective creative preference.
• Accounts suspended or terminated for fraud, abuse, chargebacks, or violations of our Terms or Acceptable Use Policy.
• Charges older than 14 calendar days.

Processing

Approved refunds are processed through Waffo to the original payment method. Bank and card-network timelines vary; after processing, funds commonly take 5–10 business days to appear. Taxes, currency conversion, and payment-method rules may affect the final timing or amount.

Waffo may also issue a refund when needed to comply with law, card-network rules, or dispute-management obligations.

Contact

For cancellations, billing corrections, or refund requests, contact support@lunalisa.art. We will never ask you to email full card or bank details.